Acceptable Use Policy

1. About this policy

1.1. This Acceptable Use Policy ("AUP") sets out the rules for using the platform of The Automotive Solutions Team operated by The Solution Team Pty Ltd ABN 63 682 316 525 trading as The Automotive Solutions Team. It forms part of our Terms of Service and applies to all Users.

1.2. We may update this AUP from time to time. Material changes will be notified in accordance with the Terms of Service.

2. Prohibited conduct

2.1. You must not use the Platform to:

Illegal activity

• engage in or facilitate any activity that is unlawful under Australian Commonwealth, State, or Territory law;

• sell, offer, or list stolen goods, vehicles, or parts;

• operate without required licences, registrations, or authorisations (including Queensland motor dealer, wrecker, chattel auctioneer, or motor salesperson licences);

• evade tax obligations, including issuing fraudulent invoices or misrepresenting GST status;

• dispose of or transport regulated waste without the required environmental authority; or

• deal in written-off vehicles in contravention of applicable laws.

Fraud and misrepresentation

• create fake accounts, impersonate another person or business, or misrepresent your identity;

• submit false, misleading, or materially incomplete listing information;

• manipulate odometer readings, vehicle history, condition reports, or warranty status;

• submit fake reviews, or solicit or offer payment for reviews;

• misrepresent your licensing status, qualifications, or authorisations;

• engage in bait-and-switch pricing or deceptive advertising;

• use the Platform to commit or facilitate financial fraud; or

• provide false information during account registration or verification.

Harmful content

• upload, transmit, or distribute content that is defamatory, threatening, harassing, abusive, obscene, or discriminatory;

• upload content that infringes the intellectual property, privacy, or other rights of any third party;

• upload malware, viruses, or any code designed to disrupt, damage, or gain unauthorised access to systems;

• distribute unsolicited commercial messages (spam) through the Platform;

• upload or share personal information of another individual without their consent; or

• collect, use or disclose anyone's personal information in a way that breaches privacy law, or send marketing messages without consent in breach of the Spam Act 2003 (Cth).

Platform abuse

• attempt to gain unauthorised access to any part of the Platform, other User accounts, or our systems;

• interfere with or disrupt the Platform's infrastructure, security, or performance;

• scrape, harvest, or systematically extract data from the Platform without our written consent;

• circumvent rate limits, access controls, or security measures;

• use automated tools (bots, scrapers, crawlers, AI agents, or scripts) to access the Platform without our written consent, except for official search engine and LLM crawlers expressly permitted in our Terms of Service (Section 8A.2);

• deploy or direct any AI agent, automated workflow, or machine-driven process to interact with the Platform on your behalf or on behalf of any third party;

• access the Platform through third-party proxy services, anonymisation tools, or rotating IP infrastructure for the purpose of evading detection or access controls;

• resell, sublicense, or commercially redistribute Platform access, features, or data without our written consent;

• copy, clone, replicate, or create a substantially similar product, service, or platform based on the Platform's design, workflows, features, or business model;

• use the Platform in a way that creates an unreasonable burden on our infrastructure; or

• use a single account to operate multiple unrelated businesses without separate authorisation.

Anti-competitive and marketplace abuse

• engage in price fixing, bid rigging, market allocation, or other anti-competitive conduct;

• systematically purchase listings or inventory solely to restrict a competitor's supply;

• use the Platform to facilitate boycotts, exclusive dealing, or other restrictive trade practices; or

• abuse the review or reporting system to harm a competitor.

3. Content standards

3.1. All content you submit to the Platform (including listings, reviews, messages, images, and business profile information) must be:

• accurate, truthful, and not misleading;

• your own work or content you have permission to use;

• compliant with all applicable laws and industry standards;

• free of personal information of others except where necessary and authorised; and

• relevant to the Platform's purpose (automotive business operations and marketplace).

3.2. Images must depict the actual goods, vehicles, or premises being listed, not stock photos presented as genuine representations unless clearly labelled as illustrative.

4. Reporting violations

4.1. If you become aware of conduct or content that violates this AUP, you may report it to us at [email protected] or through the in-platform reporting function.

4.2. Reports should include sufficient detail for us to identify the content or conduct, including the User involved, the nature of the violation, and any supporting evidence.

4.3. We will review reports and take action as described in Section 5. We are not obligated to disclose the outcome of our review to the reporter except where required by law.

5. Enforcement

5.1. If we reasonably determine that you have violated this AUP, we may take one or more of the following actions at our discretion:

• issue a written warning;

• remove or restrict the offending content;

• temporarily suspend your access to specific features;

• temporarily suspend your entire account;

• permanently terminate your account;

• report the conduct to relevant authorities (including the Queensland Office of Fair Trading, the ACCC, the OAIC, or law enforcement); or

• pursue any other remedy available to us under these Terms or at law.

5.2. The action we take will depend on the nature, severity, and frequency of the violation. Serious violations (including fraud, illegal activity, or safety risks) may result in immediate and permanent termination without prior warning.

5.3. If we suspend or terminate your account for an AUP violation, we will provide you with written reasons for our decision (unless prohibited by law or where doing so would compromise an investigation). You may request a review of the decision through our internal dispute process described in the Terms of Service.

6. Your responsibility

6.1. You are responsible for all activity on your account, including actions taken by your staff, contractors, or anyone you grant access to.

6.2. You must ensure that anyone who uses the Platform through your account complies with this AUP.

6.3. Violation of this AUP by someone using your account may result in enforcement action against your account, regardless of whether you personally directed the conduct.